Privacy Policy

Aowsome Indian Masala

At Aowsome Indian, operated by Muskan Food Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, place an order or contact us.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable laws.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Your name, email address, phone number and billing or delivery address.
Order information: Products purchased, order details, delivery information and relevant customer service communications.
Payment information: Payment status and transaction-related details provided by our payment service providers. We do not intend to store complete payment card details on our own systems.
Account information: Details you provide if you create an account or subscribe to communications.
Technical information: Information such as your browser, device, IP address and website usage, which may be collected through cookies or similar technologies.

2. How We Use Your Information

We may use your information for the following purposes:

To process and fulfil your orders and arrange delivery.
To process payments, refunds, cancellations and returns.
To respond to enquiries and provide customer support.
To manage your account and communicate important order or service updates.
To improve our website, products, services and shopping experience.
To detect fraud, protect our website and meet applicable legal obligations.
To send marketing communications where permitted by law and, where required, with your consent. You can opt out of marketing messages at any time.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store features, remember preferences, understand website traffic and improve performance. Some cookies may be provided by Shopify or third-party services. You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify, which supports our online store.
Payment processors that handle transactions.
Courier and logistics partners that deliver orders.
Website analytics, technical support and marketing service providers, where applicable.
Government authorities, regulators or other parties where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties in exchange for money. Service providers may process information on our behalf in accordance with their roles and applicable requirements.

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Information submitted through our store may be processed by Shopify and other service providers to facilitate shopping, payments, security and related services. Third-party websites or services may have their own privacy policies. We encourage you to review those policies when using their services. We are not responsible for the privacy practices of independent third-party websites.

6. International Data Transfers

Some of our service providers may process or store information in countries other than your own. Where required by applicable law, appropriate safeguards will be used for relevant international transfers of personal information.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, business operations, record-keeping and legal compliance. We use reasonable measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to applicable legal and record-keeping requirements.
Object to or request restrictions on certain processing where the law provides this right.
Withdraw consent where processing is based on consent.
Opt out of marketing communications using the unsubscribe option or by contacting us.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website is not intended to be used by children to make purchases without the involvement of a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The revised version will be published on this page with an updated effective date where appropriate. Please review this page periodically.