Terms & Conditions

Aowsome Indian — अब स्वाद भी और सेहत भी

Welcome to Aowsome Indian, operated by Muskan Food Industries. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store. By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Us

This website is operated under the Aowsome Indian brand by Muskan Food Industries. References to “we”, “us” or “our” in these terms mean the business operating this store. References to “you” or “your” mean the website visitor or customer.

2. Eligibility and Website Use

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. If you are using the website on behalf of another person or organisation, you confirm that you have authority to accept these terms on their behalf.

You agree not to use our website for unlawful purposes, attempt to interfere with its security or operation, submit misleading information, or misuse any content or services provided through it.

3. Products and Product Information

We make reasonable efforts to display our spices, packaging, descriptions and product details accurately. However, colours and appearance may vary slightly depending on your device, display settings, packaging updates or product batches.

Please review product descriptions, ingredients, net weight, storage instructions and other label information before purchasing or using a product. If you have a food allergy or dietary concern, check the product label and contact us if you require further clarification.

Unless expressly stated on the product packaging and supported by applicable information, our products are not intended to diagnose, treat, cure or prevent any disease. Product descriptions should not be treated as medical advice.

4. Prices and Availability

Prices are displayed in the currency indicated on our website and may change without prior notice, subject to applicable law. The price applicable to your order is the price shown at checkout when the order is submitted, together with any applicable delivery charges, taxes or other disclosed fees.

Product availability may change. If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and a refund where applicable.

If a clear pricing or listing error occurs, we will handle the matter fairly and in accordance with applicable law. We will contact you before taking any action that requires your agreement.

5. Orders and Payments

When you place an order, you are submitting a purchase request. You are responsible for providing accurate contact, billing and delivery information. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

Orders may need to be reviewed before fulfilment. If we cannot fulfil an order, or if there is a suspected fraudulent transaction or a material error, we will contact you and arrange any applicable cancellation or refund in accordance with the law.

Payments are handled through the payment methods and providers made available at checkout. You must be authorised to use the payment method selected.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy. Delivery estimates are provided for guidance and may be affected by courier operations, weather, public holidays, remote locations or circumstances outside our reasonable control.

Please ensure that your delivery address, telephone number and other required details are correct before submitting an order. We may contact you if additional information is needed to complete delivery.

For further information, please refer to our Shipping & Delivery Policy.

7. Cancellations, Returns and Refunds

Requests to cancel an order should be made as soon as possible. An order may not be cancellable once it has been processed or dispatched.

Because our products are food items, return eligibility may be subject to food safety and hygiene considerations. Damaged, defective or incorrect items should be reported promptly so that we can review the issue and explain the available resolution.

All cancellation, return and refund requests are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws. Nothing in these terms removes any rights that cannot legally be excluded.

8. Food Safety and Storage

Please follow the storage instructions and best-before information shown on the product packaging. Store products appropriately and keep packaging sealed as directed to maintain product quality.

Do not consume a product if its packaging appears tampered with or if you have concerns about its condition. Contact us with your order details and photographs, where possible, so we can investigate.

Customers are responsible for reviewing ingredient and allergen information before use, particularly where they have known allergies or dietary restrictions.

9. Intellectual Property

Unless otherwise indicated, the Aowsome Indian name, logo, branding, website text, graphics, photographs and other website content are owned by or used with permission by the relevant rights holder.

You may use the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, delivery providers and external websites. Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content or policies of external websites that we do not operate. Their inclusion on our website does not necessarily imply endorsement.

11. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from improper product storage or use contrary to the product label, or from interruptions and events outside our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights, or for liability that cannot legally be excluded.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and handle personal information. Please review it to understand our data practices.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal obligations. The updated version will be published on this page with a revised effective date. Changes will apply as permitted by applicable law.

14. Governing Law

These terms are subject to applicable laws and regulations. Any dispute will be handled by the competent courts or dispute-resolution bodies as determined under applicable law. Nothing in this section removes any mandatory consumer protections available to you.