At Aowsome Indian, we aim to make ordering your favourite spices and masalas simple and convenient. This policy explains how orders are processed, dispatched and delivered when you shop through our website.

1. Order Processing

Once you place an order, you will receive an order confirmation, subject to successful order placement. Orders are processed during our operational working days. Processing may take additional time during holidays, sale periods or periods of high demand.

Please ensure that your shipping address, PIN code and contact details are accurate at checkout to help avoid delivery issues.

2. Shipping & Delivery Timelines

Delivery timelines depend on your location, courier service availability and order processing requirements. An estimated delivery timeframe, where available, will be communicated during checkout or through your shipping notification.

Deliveries to remote locations may take longer. Delays can also occur due to weather conditions, public holidays, courier disruptions or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Charges may vary according to the delivery location, order value or applicable shipping offers.

4. Order Tracking

Where tracking is available, shipment details will be shared once your order has been dispatched. You can use the tracking information provided to follow your shipment's progress.

5. Incorrect Address or Failed Delivery

Please review your delivery details carefully before placing an order. Incorrect or incomplete addresses, unavailable recipients or unsuccessful delivery attempts may cause delays or additional courier arrangements.

If you notice an error in your address, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery details.

6. Damaged or Missing Items

If your parcel arrives damaged or an item is missing, please contact us promptly with your order number and clear photographs of the outer packaging and products received. We will review the information and assist in accordance with our applicable policies.

7. Contact Us

For questions about shipping, delivery or an existing order, please contact our team using the details below.